Are you looking for a fast-paced innovative company that helps power the democratic process? Are you an entrepreneur at heart? We offer a great place to work that provides an opportunity for skill set expansion and career progression.

•  Account Manager
•  Account Executive
•  Junior Account Executive
•  Receptionist
•  Web Designer
•  Web Developer

Department: Customer Service

Responsibilities:

• Manage customer accounts.
• Responsible for increasing customer satisfaction, ensuring customer retention, conducting online and in-person customer trainings, and resolving product/business issues experienced by the client.
• Provide a single point of contact for customers on new initiatives and on-going support.
• Identify new business opportunities within the account.
• Liaise with Product Development, Operations and Sales & Marketing teams representing customer viewpoint.

Qualifications:

• Proven track record in the area of customer relationship management.
• Professional and interpersonal skills required to develop and foster positive relationships.
• Technically proficient in the areas of web based applications and MS Office products
• Outstanding communication skills (both verbal and written)
• Excellent analytical and organizational skills
• Strong problem solving and trouble shooting skills
• BA or BS degree required
• Member management or association management experience a plus
• Interest in or past experience in advocacy or political science beneficial

Department: Sales

Responsibilities:

• Manage sales pipeline and forecasting in a sales automation system.
• Conduct online software demonstrations
• Explain complex topics effectively
• Conduct contract negotiations
• Develop prospect list for account executives by locating & qualifying new leads
• Maintain established customer base, while identifying new customers
• Developing new business through prospecting and cold calls
• Immediately follow up sales campaigns with sales calls until completion of contacts
• Meet individual and team sales budget

Qualifications:

• A minimum three years of inside sales experience specifically demonstrating and selling software
• Telemarketing and phone sales experience necessary
• Strong web application sales experience
• History of meeting and exceeding revenue targets
• Understanding of the government affairs and grassroots advocacy
• Effective written communication skills
• Application Service Provided, B2B experience a plus
• Salesforce.com experience a plus
• Ability to handle several tasks simultaneously
• Attention to detail
• Professional demeanor
• Customer service oriented
• Bachelor's degree required

Department: Sales

Responsibilities:

• Responsible for outgoing sales calls and referring hot leads to senior account executives
• Working with sales team to identify and communicate with key prospect segment
• Accurate reporting of outbound sales calls and activities
• Generate weekly sales reports to sales team and management
• Ability to understand and convey a multi-faceted product in simple terms
• Excellent social skills as well as articulate, professional phone manner
• High-energy go-getter with positive attitude
• Political Science background a plus

Department: Administrative

Responsibilities:

• Answers all telephone calls to the company in a pleasant, friendly, and helpful manner.  Routes calls to the requested staff person or voicemail box as appropriate.  Takes messages as requested.
• Maintains a thorough understanding of the company, its business and products, and the responsibilities of different staff members.  Answers general questions from callers in a knowledgeable manner and forwards calls to appropriate staff as needed.
• Greets visitors in a welcoming manner and notifies appropriate staff person of their arrival.
• Greets delivery personnel and accepts deliveries; notifies appropriate staff person of delivery.
• Receives and sorts incoming mail and faxes.  Notifies appropriate staff person when urgent faxes are received.
• Schedules overnight courier pickups as requested.
• Applies postage to outgoing mail and ensures all mail is delivered daily to the pickup area in the lobby before the final pick-up time.
• Assists other departments with preparation and assembly of bulk mailings.
• Maintains and monitors postage meter
• Maintains and monitors office supplies inventory on a weekly basis; suggests reorder quantities to the Office Manager.
• Maintains reception area and conference rooms in a neat, clean, and professional manner.   Advises management when repairs, special cleaning, or accessories are needed.
• Assists Executive and Administrative, Marketing, and Customer Service departments with miscellaneous tasks as requested.

Qualifications:

• Pleasant, energetic, friendly, and helpful phone manner.  Genuinely enjoys interacting with others in a busy office environment.
• Detail-oriented, organized, neat and professional appearance.
• Well-developed computer skills, experience using Microsoft Office and Internet Explorer.
• Associate's degree or equivalent work experience, including at least two (2) years experience in reception, customer service or administrative support.

Department: Product Development

Key Knowledge/Skill Areas:

• Experience in the design of user interfaces for web sites and web applications
• Strong knowledge of effective web and application design principals
• Graphical and web design skills to design both concepts and completed web pages
• Experience with web design tools building HTML-based web sites.
• Working knowledge of JavaScript and CSS
• Excellent client relationship and communication skills, both written and verbal.
• Ability to articulate ideas and design strategies in written, verbal, and graphical forms.
• Self motivation to complete quality design deliverables within project timelines
• Ability to work with project teams, interact with business analysts and other designers
• Ability to build consensus and achieve closure on user interface requirements and issues

Required Skills / Experience:

• Minimum 3-5 years experience in web editing with proficiency in various HTML editing software packages.
• Strong organizational and content layout skills.
• Strong language skills necessary for editing content for grammar, spelling, context, etc. to ensure content is presented in an easy-to-read, consumable format.
• Ability to hand code HTML.
• Dynamic HTML Javascript, AJAX and CSS skills
• Experience working with database content for web site automation.
• Experience managing project timelines and deliverable schedules.
• Good eye for layout and presentation of large amounts of information.
• Team player.
• Ability to work in a fast-paced environment.
• Excellent time management skills.
• Search engine optimization experience a plus.
• BA or BS preferred

Department: Product Development

Highly desired experience:

• Programming in a Linux environment
• Experience in scripting languages such as Perl, Python and Ruby
• Relational databases and SQL
• Knowledge of HTML, JavaScript and CSS
• Flexibility in learning new programming techniques
• Excellent problem-solving skills

Experience with any of the following is also helpful:

• Test-driven development
• Version control systems
• Perl/Template Toolkit or ASP, PHP
• PL/SQL
• Ajax
• Awareness of current events and the political process

Bonus:

• Experience developing in a Model-view-controller (MVC) programming environment with Catalyst or Ruby on Rails

We are interested in contract, contract-for-hire or permanent hires.
This is a full-time position.
LOCAL CANDIDATES ONLY.